Is smoking allowed?

Smoking is prohibited in all vehicles

Is drinking alcohol allowed?

Drinking alcohol is not allowed on the bus if traveling to or from the City of Chicago.

How far in advance should I book reservations?

The sooner, the better.  We unfortunately cannot guarantee availability for our buses get booked fast.

What do you need in order to book a reservation?

We ask that you email [email protected]all details regarding your request (date of service, pick up location, itinerary, vehicle size, contact name/phone number). Our staff would then put together a contract for you.  Once we receive the signed agreement, we would then enter the order(s) for you and send you confirmation.

How should I send back my signed contract?

Email [email protected]or fax it to (847)593-3506

Is a deposit required?

A deposit of 20% of the total fare is required at the time of booking / Full Payment is required if booking 5 days or less prior to the date of service.

When is the balance for my trip(s) due?

Balance is to be paid no later than 5 days prior to the trip.

Am I responsible for the hotel accommodations for the driver for long distance trips?

Yes, if you are booking a bus long distance where an overnight stay is required, we ask that you set up a hotel room for the driver prior to the day of service.

If I need to make any changes to my order, what is the best way to do it?

Email [email protected]or if you need to make a change that is less than 24 hours prior to the trip, please call our 24 hour dispatch at (847)577-4300.

If I have a billing inquiry, what is the best way to contact accounting?

Email [email protected]

Where do I mail my payment if I am sending a check?

Please submit all billing inquiries/payments to:

Chicago Motor Coach, Inc. Accounting

1727 N Windsor Drive
Arlington Heights, IL 60004